Scenario · Time and Labor
A project manager worked a full week and was paid nothing
A project manager submitted their time card every Friday as usual. On the last Friday of the month they queried their payslip, found no pay at all for the month, and raised a ticket with the payroll help desk. The payroll analyst has confirmed the payroll input contains no time element for them.
Your objective
Identify which of the five processing stages failed, and produce the evidence that proves it.
Why it matters: Getting this wrong sends the fix to the wrong system. Correcting the payslip directly instead of fixing the time card creates a reconciliation problem that resurfaces at month end.
Run the scenario
The support analyst opens the time card for the affected period. It shows a Submitted status, and it also shows an entry exception that has been open for three weeks.
Payroll shows nothing. Where do you start?
The payslip shows no pay for the month, and the payroll input has no time element. Which system do you investigate first, and why?
Evidence to capture at this step
- Time card status
- Exception list on the time card
Collecting evidence is part of the job, not paperwork. A diagnosis without it cannot be handed to anyone else.